Policies

Terms of Service Engagement

Miscellaneous Parts Return/Exchange Policy (excludes all Moonlight 4WD DIY Kits)

Unused items in their original packaging can be returned or exchanged within 30 days of purchase. Shipping and handling charges are non-refundable. A 20% restocking fee will apply to all returns.

DIY Kit Return & Cancellation Policy

Please choose carefully and be advised Moonlight Stainless 4WD Performance DOES NOT offer Change of mind Refund as most items are a made to order product as returns are not guaranteed and are assessed on a case-by-case basis. We do not offer refunds or exchanges on products that have been installed, altered, or customized to suit individual requests.

Shipping and handling charges are non-refundable. Unused items in their original packaging may be returned or exchanged within 30 days of purchase. 

All Products require a visual inspection by Moonlight Stainless 4WD Performance prior to the release of any moneys back to the customer. This ensures no damage / modifications or items are  missing from the kits.

A 20% restocking fee will apply to all returns.

By visiting our site and/ or purchasing something from Moonlight Stainless 4WD Performance, you engage in these set out “Terms of Service” & "Policies" and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Order Cancellation Policy (Prior to Dispatch)

  • DIY Kits: A $200.00 cancellation fee will apply if you wish to cancel your order/booking.
  • Other Items: A 20% cancellation fee will apply.
  • Shipping & Handling: Shipping & Handling Fees are not Refundable. 
Warranty

Our products are covered for manufacturing faults for 12 months from the date of purchase. Should a fault occur within this period, we will offer a repair, replacement, or refund, depending on the circumstances and nature of the fault. To claim warranty, please contact us within the warranty period.

If your product is Faulty / Does not fit correctly please present it to Moonlight Stainless 4WD Performance for a full inspection & Review of the product - Please also note in most circumstances and when viable to do so we require the vehicle it is intended to fit into for verification the fault is with the Product and not the vehicle - Interstate customers this will vary if sufficient evidence / report / images are provided for inspection

Waiver of Liability

Moonlight accepts no liability for any damage to vehicles while parked in the car park. Our liability and protection cover is limited solely to vehicles that are within the workshop premises and are covered for damages directly caused by Moonlight during the course of our services. Vehicles parked outside of the designated workshop area are left at the owner's risk. By parking your vehicle in the car park, you acknowledge and agree that Moonlight is not responsible for any damage, loss, or theft incurred while the vehicle is in the car park or any area outside the workshop.

Waiver of Hand Fabricated Product Consistency

All items produced by Moonlight are hand fabricated, and as such, small margins of human error may result in variations in the consistency and appearance of the final products. While every effort is made to ensure high-quality craftsmanship, slight differences in design, finish, and detail are possible. By purchasing our products, you acknowledge and accept these natural variations inherent in hand-crafted goods.

Custom Work Deposit / Installation Waiver

For all custom work, a minimum non-refundable deposit of $200 is required to initiate the project. This deposit secures your place in our schedule and covers preliminary costs. Please note that the deposit is non-refundable under any circumstances, including changes or cancellations made by the customer. By proceeding with custom work, you acknowledge and agree to the terms of this deposit requirement. 

Please note: Any parts not reclaimed after vehicle completion are disposed of after 7 days.

All parts fitted to your vehicle remain property of Moonlight Stainless 4WD Performance and can be reclaimed at anytime until the invoice is paid in full.

Vehicles Will Not be Released to the customer until the invoice is paid in full.

Moonlight Stainless 4WD Performance admits no liability for legality and hence potential consequences of the fitment of performance aftermarket
parts to a vehicle. ie: emissions standards, new car or after sales extended warranty and ADR compliancy or standards and cannot be held liable for any faults arising from the fitment of non authorized parts - Moonlight Stainless 4WD Performance offers NO warranty or guarantees on customer supplied parts and due to possible liability claims we may refuse to fit customer supplied parts.